The Management of Ibadan Electricity Distribution Company Plc. has reiterated its commitment to providing seamless services during the Christmas and New Year holidays in the interest of all.
The electricity distribution company gave the indication just as it felicitated with Christian faithful on the commemoration of the birth of Jesus Christ while also wishing the citizens a happy New Year.
Kingsley Achife, Managing Director and Chief Executive Officer of IBEDC, in a statement made available to journalists on Friday, emphasized the values of unity and goodwill during Christmas.
Calling on the IBEDC customers to join hands in fostering a secure and harmonious environment, he said in the statement, “IBEDC reiterates its commitment to providing seamless service during the holiday season.
“The technical team will be on standby to address any electrical faults promptly. The company’s customer care line (07001239999) will remain active for quick responses to complaints and reports.”
It further stated that in light of the festive celebrations, Engr. Achife appealed to customers not to assault IBEDC staff. It read that the commitment and hard work of the staff are essential for delivering quality service.
Any grievance should be communicated through appropriate channels rather than resorting to violence, it read.
Noting that there is usually an increase in electrical hazards during festive seasons, it urged IBEDC customers to exercise caution and avoid unsafe practices such as unauthorized tampering with meters or attempting to bypass the electrical system.
“Christmas is a time for joy and reflection. Let us not compromise the safety of ourselves and others by engaging in activities that could lead to electrical hazards.
“I implore our esteemed customers to refrain from energy theft as it not only endangers lives but also hampers our collective progress,” it quoted Engr. Achife as saying.
It also encouraged its customers to utilize IBEDC’s hassle-free payment channels, including iRecharge, Quickteller, Payarena, Jumia, Watu, Buypower, and ATMs, for convenient bill settlement and vending to enjoy uninterrupted supply during the holiday.
IBEDC offices are expected to open during the holiday from 9am to 3pm in a bid to attend to customers.
