AKINWALE ABOLUWADE
The Ibadan Electricity Distribution Company says that it recently engaged some of its Maximum Demand customers in Ibadan, the Oyo State capital and Ogun State so as to enhance customer satisfaction and improved service delivery.
This, the IBEDC management said, is in keeping with the company’s commitment to fostering strong relationships and gathering feedback from its esteemed customers.
During the visits, the Managing Director of IBEDC, Engr. Francis Agoha, emphasized the importance of customer satisfaction. He also outlined key measures being used by the company to ensure improved customer experience.
He stressed the company’s determination to explore bilateral partnerships and other options.
Agoha directed the IBEDC team to ensure a quicker turnaround time for fault resolutions, saying that prompt response and resolution of issues within IBEDC’s control were critical to maintaining customer trust and satisfaction.
He also assured the customers of IBEDC’s commitment to strengthening relationships with other stakeholders in the power sector to enhance overall service delivery.
Says Agoha, “Our engagement with customers is crucial to understanding their needs and ensuring we meet their expectations.
“Their feedback is invaluable to us and we are committed to addressing their concerns and improving our services to meet their expectations. Our goal is to build a power distribution network that is efficient, reliable and customer-centric.”
The customers expressed appreciation for IBEDC’s visit and proactiveness and also conveyed their hopes for a smoother and more productive working relationship.
Agoha, who reiterated IBEDC’s dedication to providing excellent electricity distribution services and ensuring customer satisfaction across its coverage areas, stated that the company would continue to seek innovative solutions and foster partnerships that would benefit its customers and the larger community.
