The Management of Ibadan Electricity Distribution Company has introduced what it called the Easy MAPS, a simplified way for customers to get metered.
IBEDC made this known in a goodwill message to its customers and Nigerians on the occasion of Eid-Fitri.
In the message, the Managing Director of IBEDC, Engr. Kinsley Achife, congratulated Muslims on the successful completion of the Holy Month of Ramadan which marked the end of the fasting period.
Reflecting on the lessons of Ramadan, such as empathy, unity and mutual respect, Achife said that although the fasting may have ended, it was important to sustain its virtues, ideals and values beyond the month of Ramadan, considering the benefits to individuals, communities, the country and humanity at large.
It read that Easy MAPS eliminates the need for physical visits to IBEDC offices or mandatory online registration to provide a more streamlined and efficient metering process for customers.
“With the Easy MAPS, all that customers need to do is pay into the designated bank accounts for their location and send proof of payment with their meter/account numbers, address to the designated WhatsApp numbers.
“Once the payment is verified, a team of our trained technicians will be sent to the customer’s location for evaluation and installation. This process eliminates all the initial process of registration etc. that many customers, especially the semi-literate, struggle with and which inadvertently exposes them to being scammed by unscrupulous agents posing to help them get metered easily.
“With this new process, we are providing a more customer-centric approach to metering,” it explained.
The message also read that “We are committed to providing quality supply that will enhance the daily lives of our customers, even during the holidays, so our technical crew are available to rectify any faults that may arise during this period, and our customer care line will remain active to respond to complaints and reports promptly.”
It stressed further that the simplified metering process is part of IBEDC’s resolve to improving customer service. It explained that customers could report safety incidences and reports via its customer care and social media handles.
