The Ibadan Electricity Distribution Company Plc. has introduced an e-billing scheme called Bills on Demand, an electronic billing platform which enables customers to demand for their bills promptly and conveniently via SMS.
The e-billing scheme is in continuation of IBEDC’s desire to leverage innovation and technology to improve customer experience.
The Chief Operating Officer, John Ayodele, said the initiative is designed to deliver bills on request directly to the customer, thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.
Ayodele said BOD would take care of customers who are far flung and those on the fast lane line of businesses who may be too busy to monitor physical bills, adding, “What we have done with Bills on Demand is to create dedicated telephone number through which post-paid customers can pay the normal SMS rates to get their bills within seconds.”
He added that the IBEDC PayVending Mobile App has equally been upgraded to provide customer with information on their service bands and tariff rates with respect to the new service based tariff.
The upgrade, he said, created the opportunity for customers to be able to check their last six vending or payments history for a quicker turnaround time on bill related complaints.
The IBEDC chief said, “As a service oriented organization, we understand that a critical element for successful product development is customer’s convenience and flexibility. This is what we intend to achieve by providing our customers with these value-added services, and we believe that our customers appreciate services that offer convenience, eliminate hitches and also fit their lifestyle.”
He stated that IBEDC PayVending App is currently available on Android Playstore and will soon be available on IOS and other Operating Systems, stressing that customers should visit the company’s website, its Customer Care Units or the nearest IBEDC service centers for more information.
