AKINWALE ABOLUWADE
The Ibadan Electricity Distribution Company has raised the bar of its community engagement streaks among the electricity distribution companies, via a record breaking 3,000 monthly interactions with stakeholders within its franchise areas.
The management of the DisCo said that the feat highlights IBEDC’s dedication to nurturing robust relationships with its customers and the communities it serves.
The company said on Monday that “IBEDC’s Distribution Transformer Managers and Executives, who operate in the field are tasked with frequent engagement with customers at various community levels, including Community Development Committees and Community Development Associations.
“These interactions are essential for addressing customers’ needs and concerns directly at the grassroots level.”
It was gathered that in addition to the efforts of DT Managers and Executives, IBEDC’s Communication Officers conducted larger community and stakeholder sessions with leaders, groups and residents. These, the company said, were aim at educating customers, gathering feedback on services, and resolving complaints effectively.
Acting Managing Director of IBEDC, Engr. Francis Agoha, emphasized the significance of the initiatives, saying, “We are committed to building trust and maintaining open communication with our customers. Our extensive community engagement efforts reflect our dedication to understanding and addressing the needs of the communities we serve. By regularly engaging with our customers, we can continuously enhance our services and meet their expectations.
“Listening to our customers is vital. The insights and feedback we gather through these engagements help us pinpoint areas for improvement and implement solutions that benefit everyone. Our goal is to foster a customer-centric environment where every voice is heard and every concern is addressed promptly.
“IBEDC’s proactive approach to community engagement sets a new benchmark within the industry, showcasing that effective communication and customer satisfaction are central to its operations. The company remains steadfast in its commitment to building strong, positive relationships with all stakeholders, ensuring the provision of reliable and efficient electricity services.”
